Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please visit our contact page!
Our baking and pick-up days for our menu items are Wednesday through Sunday (see hours below).
55 Cranbrook Street, Kingston, Ontario in the West-end
- Elise’s Dessert Boxes are available weekly on Fridays.
- Cinnamon Knots are only available Friday & Sunday.
Hours: *New Hours Starting in March*
For most items on our menu, we require 2 days in advance by 10pm.
For longer fermented items, we require 3 days in advance.
*Please read the description of our menu items before ordering.
We are a pre-order and prepaid online/e-commerce store.
We also have e-Transfer for anyone who does not want to use credit cards or PayPal.
You will receive a confirmation email. If you didn’t receive one, our email is most likely in your junk.
Please check your junk mail first and if you still didn’t receive confirmation, then get in touch with us to ensure your order was placed.
The best way to reach us is by text: 514-922-0624
We would greatly appreciate it if you could contact us as soon as possible. This will allow us to not waste any ingredients and helps our small business greatly.
If you cannot make your pick-up time, please text us as soon as you know. It’s very easy for us to shift your pickup time.
If by the end of the day we discover your order has not been picked up, we will notify and freeze it for you to pick up the following day.
If you forget an order and do not respond to our notifications, we do not provide refunds.
We understand that simple things are easy to forget,
If you know that you will not be able to pick up an order at all, please let us know to cancel it 2 days in advance.
Sourdough is not gluten-free but is a great option for those with and .
To learn more about our baking process and sourdough bread, click here .
Giving us a phone number will allow us to text or call you if there is an issue with your order or if your order will be late.
It’s only for emergencies and will not be used or saved for any other measures. Please give us the best number to contact you about your order.